{
  "name": "flowsulting · Kundenanfragen vorsortieren & beantworten",
  "nodes": [
    {
      "parameters": {
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        },
        "simple": false,
        "filters": {}
      },
      "id": "posteingang-t1",
      "name": "Neue Kundenmail",
      "type": "n8n-nodes-base.gmailTrigger",
      "typeVersion": 1,
      "position": [
        0,
        0
      ]
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "Ordne diese Kundenmail einer Kategorie zu (Anfrage, Termin, Rechnung, Reklamation, Sonstiges), fasse das Anliegen in einem Satz und bewerte die Dringlichkeit 1-5.\n\n{{ $json.text }}",
        "messages": {}
      },
      "id": "posteingang-a1",
      "name": "Anliegen erkennen",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "typeVersion": 1.5,
      "position": [
        280,
        0
      ]
    },
    {
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "Termin",
              "conditions": {
                "options": {
                  "caseSensitive": true,
                  "version": 2
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "Termin",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.kategorie }}",
                    "rightValue": "Termin"
                  }
                ]
              }
            },
            {
              "outputKey": "Anfrage",
              "conditions": {
                "options": {
                  "caseSensitive": true,
                  "version": 2
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "Anfrage",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.kategorie }}",
                    "rightValue": "Anfrage"
                  }
                ]
              }
            },
            {
              "outputKey": "Rechnung",
              "conditions": {
                "options": {
                  "caseSensitive": true,
                  "version": 2
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "Rechnung",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.kategorie }}",
                    "rightValue": "Rechnung"
                  }
                ]
              }
            },
            {
              "outputKey": "Reklamation",
              "conditions": {
                "options": {
                  "caseSensitive": true,
                  "version": 2
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "Reklamation",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json.kategorie }}",
                    "rightValue": "Reklamation"
                  }
                ]
              }
            }
          ]
        },
        "options": {
          "fallbackOutput": "extra"
        }
      },
      "id": "posteingang-b1",
      "name": "Wohin damit?",
      "type": "n8n-nodes-base.switch",
      "typeVersion": 3.2,
      "position": [
        560,
        0
      ]
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "Schreibe eine Antwort auf diese Kundenmail. Ton: {{ $json.hausstil }}. Kurz, konkret, mit klarem nächsten Schritt. Keine Floskeln.\n\n{{ $json.text }}",
        "messages": {}
      },
      "id": "posteingang-a2",
      "name": "Antwort im Hausstil entwerfen",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "typeVersion": 1.5,
      "position": [
        840,
        0
      ]
    },
    {
      "parameters": {},
      "id": "posteingang-h1",
      "name": "Freigabe (1 Klick)",
      "type": "n8n-nodes-base.noOp",
      "typeVersion": 1,
      "position": [
        1120,
        0
      ]
    },
    {
      "parameters": {
        "fromEmail": "info@flowsulting.de",
        "toEmail": "={{ $json.from }}",
        "subject": "={{ $json.subject }}",
        "emailFormat": "html",
        "html": "={{ $json.html }}",
        "options": {}
      },
      "id": "posteingang-d1",
      "name": "Senden & vermerken",
      "type": "n8n-nodes-base.emailSend",
      "typeVersion": 2.1,
      "position": [
        1400,
        0
      ],
      "retryOnFail": true,
      "maxTries": 3,
      "waitBetweenTries": 2000
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "value": "gpt-4.1-mini",
          "mode": "list"
        },
        "options": {
          "temperature": 0.2
        }
      },
      "id": "posteingang-llm",
      "name": "KI-Modell",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "typeVersion": 1.1,
      "position": [
        280,
        260
      ]
    }
  ],
  "connections": {
    "Neue Kundenmail": {
      "main": [
        [
          {
            "node": "Anliegen erkennen",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Anliegen erkennen": {
      "main": [
        [
          {
            "node": "Wohin damit?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Wohin damit?": {
      "main": [
        [
          {
            "node": "Antwort im Hausstil entwerfen",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Antwort im Hausstil entwerfen": {
      "main": [
        [
          {
            "node": "Freigabe (1 Klick)",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Freigabe (1 Klick)": {
      "main": [
        [
          {
            "node": "Senden & vermerken",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "KI-Modell": {
      "ai_languageModel": [
        [
          {
            "node": "Anliegen erkennen",
            "type": "ai_languageModel",
            "index": 0
          },
          {
            "node": "Antwort im Hausstil entwerfen",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1"
  },
  "pinData": {},
  "meta": {
    "templateCredsSetupCompleted": false
  },
  "tags": [
    {
      "name": "flowsulting"
    },
    {
      "name": "Kundenkontakt"
    }
  ]
}